Q.
What is a Domain Name
A domain name is a Address that is used to identify Web Space where each
Web Site is housed. A domain names address in reality is identified by a
set of figures i.e. 195.22.54.16 which is the IP address, though we are
less likely to forget words so a name is locked to the numbers which are
unique.
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Q.
Who can get a Domain
Name
Anyone can purchase a domain name and use it for more or less anything
they like providing it is lawful and does not infringe someone's copyright
or trademarks.
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Q.
Do I need a Domain Name
Yes - If you are a company, then a Domain Name is needed to create
the right image for your business on the internet. Using free Web Space
never seems to create the right image. One reason for this is Email
addresses that look like info@your-company.btinternet.com
don't seem right though info@your-company
sounds as though it belongs to you. Likewise with your Web Site address www.your-company.btinternet.com
does not throw as much confidence as www.your-company.com.
No - if you are just running a personal site. You could just use
the free domain space that is normally given to you by many of the large
ISP like Tesco, BT, and Freeserve, however most of these do not allow you
to run scripts or many of the other features available to you with
commercial hosting.
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Q.
Which Domain Names
can I get
We sell and host many types of Domains including .co.uk, .uk.co, .ltd.uk,
.plc.uk, .org.uk, .com, .net, .org, .biz, .tv, .info, .gb.com, .uk.com, .eu.com,
.uk.net, .gb.net, .no.com, .br.com, .qc.com, .cn.com, .sa.com, .se.com, .uy.com,
.hu.com, .ru.com, .se.net, .us.com, .za.com
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Q.
Can I Register any
Domain Name
No - To register a .ltd.uk or a .plc.uk you have to be a Limited or
PLC Company Registered at Companies House and be able to provide your
Registration Number.
However anyone can register any of the others.
Most people tend to register Domain Names that belong to the country in
which they or their business is based along with .com .net and .org.
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Q.
Can I use special
characters in Domain Names
You can only use dashes - these can only go in between words (your-site)
but cannot be used at the beginning of a Domain Name (-yoursite) or at the
end (yoursite-)
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Q.
I cannot get the
Domain Name I want
This can be a problem with many businesses around the UK, or the World for
that matter, using the same trading name and selling many of the same
products. Some of the best Domain Names are now taken though using dashes
in between words, or maybe trying the products that you sell or even
Trade/Product Names, you should find a domain that is right for you.
Having said that there are new domains now on the market with many of them
still not Registered. If you still have trouble finding a Domain Name for
your business then ask us and we will help you.
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Q.
What do Domain Names
cost
Domains are Registered in your name normally for two years at the cost on
our current price list.
When you have paid for the Domain Name it is yours. We make no other
charges whatsoever. However you will need to renew it at the end of the
Registration period.
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Q.
Will you tell me when
Registration is due for renewal
We will email you and let you know it is due for renewal (normally six
weeks before it is due). You will then have the opportunity to renew
Registration or let it lapse. If you renew the registration you simply pay
the current Registration fee again, or let it expire if you no longer want
the domain.
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Q.
What do I get if I
Register my Domain Name with you
You get your Domain Name Registered for however many years you specified.
We can park it for you for Free while you decide what to do with it. We
can also give you Free email and web forwarding if you require it.
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Q.
Can I cancel a Domain
Name Registration
You can cancel a Domain Name once it has been registered but you cannot
get a refund on the Registration period not used. All that a cancellation
will do is make the Domain Name available for someone else to use. So,
unless you really have to cancel, you should keep it until the next
renewal is due and, if it is still not wanted, let it lapse.
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Q.
How long does it take
before my Domain Name works
With UK Domain Names they are generally working within 24 hours of the
Domain Name being Registered - other domain types can take between 24 - 48
Hours before they are working. 24 hours after we register your Domain Name
you should be able to see your name as the owner by using our Whois
search.
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Q.
I don't have a Web Site do I need a Domain Name
If you are a business it would be a good idea to get your trading name if
it is available so nobody else can get it. Sometime in the future you may
decide to get a Web Site only to find someone else is using your preferred
Domain Name. You may also be going to start up a new business in the
future and, if you leave it until you decide you need to have a Web Site,
you may find that the Domain Name you wanted someone else has got. If your
domain Name is Available you should get it to make sure nobody else does.
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Q.
What is email
forwarding
When you have Registered a Domain Name you can create as many email
addresses as you like, i.e. sales@your-domain-name.com
or jim@your-domain-name.com, and
we will forwarded them to an email account that you already use. So if
your current email address is you@hotmail.com
any email addresses you create, i.e. anything@your-domain-name.com,
will be sent to you@hotmail.com
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Q.
What is web
forwarding
If you already have a Web Site hosted by somebody else or on free Web
Space we will redirect the Domain Name you buy from us so that when anyone
types in www.your-domain-name.com
they will be sent to your existing Web Site.
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Q.
What is web hosting
and do I need it
If you are proposing to put a web site up onto the internet then you need
web space, commonly known as web hosting, on a server continually
connected to the internet.
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Q.
What hosting packages
can I get
We currently have 8 ready made Hosting
Packages. We also offer a custom package where you can choose which
services you require. You can view our packages Here
along with our current prices.
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Q.
What if I want my
Domain Name hosted now
If you need a Domain Name and would like hosting for it, search for the
Domain Name that best suits you from our Whois,
then click the order now link that appears if the Domain Name is
available. As well as being able to purchase the Domain Name you will be
able to purchase a hosting
package that suits you.
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Q.
What if I want the
site hosted later
This is not a problem - let us know when are ready and we will setup the
hosting package you require straight away.
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Q.
What if I want to use
somebody else to host my site
This is not a problem - let us know the other parties server DNS Numbers
and we will point your Domain Name to them straight away. However, it will
take around 24 hours to propagate around the internet just as it does when
the name was first registered.
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Q.
How do I just get
hosting
If you already own a Domain Name and you only require the hosting for it
go to our order form and only fill out the customer details along with the
hosting services you require.
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Q.
How much does it
hosting cost
We have hosting packages
that start from £35 per year - you can find out about all our Hosting
prices from Here.
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Q.
What does your
Hosting Package consist of
Our packages all consist of the features listed on the Prices
page. You will also get help from us with any problem to do with your
Web Site as long as it is within the scope of our knowledge.
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Q.
Do you put your
banners or adverts on my web Site
No - when you purchase hosting from us your web site will only
show what you put on there.
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Q.
What if I have a
domain name I bought from someone else
This is not a problem - contact us and we will supply you with the
information needed to transfer your Domain Name over to us from your
Domain Name holder.
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Q.
I bought a domain
name from you some time ago and now want it Hosted
If you purchased your Domain Name from us and have not transferred it to
somebody else then just go to our order page, fill in your customer
details and choose the hosting package you require or, you could telephone
or Email us contact page
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Q.
How much web space do
I get
Your get an unlimited amount of web space with all our hosting packages
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Q.
How long will it be
before I can use my Web Site
Usually it takes between 24-48 hours for Domain Name to propagate around the
web. As soon as this occurs you can use it. If we already hold your Domain
Name and it is pointed to our servers you will normally be able to use it
in an hour or so.
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Q.
Can I cancel Hosting
Our domain hosting
packages are per year or part of, so, if you wish to cancel hosting
this can be done, but there will be no refunds for the time left
remaining. Monthly paid services such as SQL can be cancelled giving 1
months notice in the first instance by email and followed in writing.
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Q.
What is FTP
FTP stands for File Transfer Protocol. FTP allows you to transfer your web
pages and images and other programs from your computer to your Web site.
Visit our Help Page for
more information.
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Q.
What is CGI
CGI stands for Common Gateway Interface. When you fill out any of the many
forms that are on Web Sites and you get a thank you page returned you are
normally using CGI. Our banner rotator which runs through many of our Web
Sites is a CGI Script. Basically CGI is just another programming language.
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Q.
Do I get any CGI
scripts with my Web Site
No, however we do have quite a few CGI scripts that we can supply
you if you need them.
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Q.
What is a POP3 box
It allows you more control over email than just forwarding, i.e. If you
wanted mail addressed to info@your-domain-name.com
to only go to info@btinternet.com
and Simon@your-domain-name.com
to only go to pete@hotmail.com
then a POP box allows this to be set up. You are able to setup up to 40
POP3 boxes on our Email accounts.
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Q.
What is an Auto
Responder
An Auto Responder automatically sends a message back to the sender of
incoming mail to your POP3 box. This can be anything you like, i.e. a
message saying you received their mail and are dealing with their order.
You draft them so they can be used for any return message you like. Each
message you receive into that POP3 box gets the same message.
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Q.
What type of servers
do you host my Web Site on supply
Your Domain will be hosted on a Windows 2000 Dual Pentium Processor Server
with 1 GB of memory. We also can host your Website on our Unix servers on
request.
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Q.
If I have problems
will you help me
Goes without saying - of course we will. In the first instance, we prefer
you fill in our support form but we are only ever a telephone call away.
However, there maybe some things we may not be able to help you with, due
to us not knowing ourselves! If we do not know we will try to help you
find someone who does.
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Q.
Can I add other
Services to my Web Site and what is the cost
Yes you can add any of the services we offer at anytime - just
email us and we will apply the changes. Although some of them may incur
extra cost.
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Q.
I am expecting a lot
of visitors will I have to pay more
No - we offer an unlimited use policy by maintaining very large
ratios of bandwidth per customer. But, in rare cases, we may find a
customer to be using server resources to such an extent that he or she may
jeopardize server performance and resources for other customers. In such
instances, we reserves the right to impose the High Resource User Policy
for the consideration of all our Customers.
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Q.
What is your High
Resource User Policy
Resources are defined as bandwidth and/or processor utilization. We may
implement the following policy at our sole discretion:
When a website is found to be monopolising the resources available we
reserves the right to suspend that site immediately. This policy is only
implemented in extreme circumstances and is intended to prevent the misuse
of our servers. Customers may be offered an option whereby we
continue to host the website for an additional fee.
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Q.
How do I pay for your
services
At the moment we only accept cheques which must be received by us no later
than five days from date of order. We will email a pro-forma invoice in
the first instance, with a official paid invoice sent by Snail Mail after
payment is received.
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